Lessons from the Road
If you’re anxious for more fun and fewer bumps on the road to adventure , we can help!
We serve as an advocacy forum for other RVers seeking advice and remediation against both dealers and manufacturers who fail to meet their customer obligations.
We are dedicated to helping you avoid some of these bumps BEFORE you purchase an RV and provide information to help you remediate problems you may encounter after the purchase.
Many of the bumps in your road to adventure may be caused by poor quality materials, shoddy workmanship and warranty problems with your RV. Both manufacturers and dealers are woefully behind the curve when it comes to manufacturing quality, industry standards and customer relations.
We are not lawyers but we know how to sue. We have won two litigations against large nationally known manufacturers. We didn’t want to sue but their lack of response to our complaints and stonewalling left us no choice. The show of even a little empathy on their part towards us as customers could have helped both of these companies avoid costly legal fees.
Most of the RVers we know have a love/hate relationship with their units. They love the adventure and freedom and hate the poor quality and lack of customer service that pervades the industry. It is not uncommon for an RV to spend more time in the shop than on the road. Our last new 40 foot diesel pusher was proof.
Walk through any brand new RV at a trade show or in a dealer lot and keep a careful eye out. You will note some or all of the following; doors that don’t close correctly, saw dust on the floor, screws or bolts lying around, carpeting not tacked down, squeaky or non functioning slide outs, unattached wires, lights that don’t work, paint flaws etc.
Toyota made us all understand the importance of quality, reliability and customer service in the auto industry. Their unwavering focus on quality and customer service forced the American auto industry to follow suit. There is no such icon in the RV industry. Even the “so called” best of the best RVs have problems.
We stored one of our “Bad RVs” in a covered facility in Florida where we spend the winters. I was lamenting the problems with our coach to the guy next to me in the facility. He had a beautiful, one year old $400,000 42 ft. tag axle made by one of the supposedly best RV manufacturers in the world. When I told him, “Maybe we should have stepped up to a good quality brand like yours” he opined that he and his wife had just gotten back from their 4th trip to the manufacturer to fix a major leaking roof problem that flooded their bathroom and basement every time it rained. So much for name brand! By the way, it still wasn’t fixed when I talked with him.
Despite the consistently poor quality and reliability of the products, RVing is still a hoot; great scenery, freedom to come an go as you please and meeting new friends. But we also don’t want to be saddled with constant repairs. So as part of our mission, we want to serve as an advocacy forum for other RVers who are having significant problems with their RVs as a result of manufacturing defects and/or unresponsive dealers. So share your stories and your resolution strategies and outcomes.
Bad RV is dedicated to the following.
· Pressuring manufacturers and dealers to become more accountable and responsive to their customers
· -Helping Rv owners access legal resources and advice when seeking remediation against recalcitrant and non responsible manufacturers and dealers.
· Providing guidance for picking reputable repair facilities
· Avoiding a lemon in the first place or at least decreasing the probability.
· Picking purchase states that have solid lemon laws that will protect you no matter where you register your RV.
We hope you never have to deal with major, time consuming RV quality problems, but the statistics are not on our side. To be forewarned is to be fore armed and our site can help you do this.